Return and Refund Policy
Last Updated: September 18, 2026
At ShopNestr, we want our customers to have a straightforward and transparent shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with this policy.
1. Return Period
Customers may request a return within 30 days of receiving their order.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To be eligible for a return, the item should generally be:
- In its original condition
- Unused or in a condition suitable for resale
- Returned with the original packaging and accessories, when applicable
Items that have been damaged, altered, or used improperly may not qualify for a refund.
3. How to Request a Return
Before sending an item back, please contact our customer support team at:
Please include:
- Your order number
- The name of the product
- The reason for the return
- Any relevant photos or additional information, if applicable
Our customer support team will provide return instructions after reviewing your request.
Please do not send a return to the business address unless our customer support team specifically instructs you to do so.
4. Return Shipping
If a return is required, return shipping arrangements will be communicated by our customer support team based on the circumstances of the return.
Customers should obtain tracking information when sending a return and keep proof of shipment until the return has been completed.
5. Refund Processing
After we receive and inspect an approved returned item, we generally process the applicable refund within 5 days.
Refunds are normally issued to the original payment method used for the purchase.
After we process the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@shopnestr.shop as soon as possible.
Please provide your order number and photographs of the item when appropriate. We will review the issue and provide further instructions.
7. Non-Returnable Situations
A return may not be accepted when an item has been damaged due to misuse, abuse, unauthorized modification, or other circumstances caused by the customer.
This does not affect any rights you may have under applicable consumer protection laws.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Because orders may be processed or shipped shortly after they are placed, we cannot guarantee that every cancellation request can be completed.
If an order has already been shipped, the applicable return procedure may apply.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
ShopNestr
Email: support@shopnestr.shop
Address:
3691 Ford Street
Philadelphia, New York 13673
United States
Website: https://shopnestr.shop/
